PRODUCT SUPPORT
PRODUCT USE
The initial set up instructions are available in your manual. If you need additional assistance, please contact us at 063-409-2794 or sales@crosleyradio.co.za.
Routine maintenance can help you get the most out of your Crosley product and keep it working longer. Check out our recommendations here. (PDF)
Make sure you have the correct speed selected for the record you are playing. Keep in mind, some new 33 sized records play at 45 speed. Adjust the pitch control switch. Check the belt, click here for a video tutorial. If this does not help or you don’t see a video for your unit, please contact us at 063-409-2794 or sales@crosleyradio.co.za.
Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off. If this doesn’t help, please contact us at 063-409-2794 or sales@crosleyradio.co.za.
Please refer to your individual product manual for detailed instructions on using Bluetooth. If after following the manual you are still unable to connect, please contact us at 063-409-2794 or sales@crosleyradio.co.za
Make sure to remove the white protective needle cover from the end of the tone arm. Make sure the red or white plastic needle was not removed when the protective cover was taken off. Adjust the volume to a higher level. Make sure your speakers are hooked up properly. If this doesn’t help, please contact us at 063-409-2794 or sales@crosleyradio.co.za
Make sure all your cables are hooked up and functional. Ensure you have a preamp or amp hooked up if using as Phono or self-powered speakers if using as Aux (determined by plug-ins on back). If you are using Line Out on your Crosley, you need to use the Line In or Aux In on your receiver or self-powered speakers. If you are using Phono Out on your Crosley, make sure you are using a preamp or use the Phono In on your amplifier. If you are still having problems, please contact us at 063-409-2794 or sales@crosleyradio.co.za
If you have recently purchased a replacement power adaptor from a third party, it could have the wrong polarity for your turntable. If you are using the power adaptor the unit came with, it may need to be replaced. Please contact us at 063-409-2794 or sales@crosleyradio.co.za.
WARRANTY AND REPLACEMENTS
Crosley can only issue full replacements on damaged items purchased directly through us. If this was purchased through a different retailer, please utilize that retailer’s return policy. If you are no longer within the retailers return period or this was purchased directly from Crosley, please contact us at 063-409-2794 or sales@crosleyradio.co.za.
All our electronic products have a one-year limited warranty.
Crosley can only issue full repairs on damaged items purchased directly through us. If this was purchased through a different retailer, please utilize that retailer’s return policy. If you are no longer within the retailers repair period or this was purchased directly from Crosley, please contact us at 063-409-2794 or sales@crosleyradio.co.za.
If your Crosley Turntable was purchased through a different retailer, please contact said retailer. If you are no longer within the retailers return period or this was purchased directly from Crosley, please contact us at 063-409-2794 or sales@crosleyradio.co.za. We have a warranty period of 1 year in which the repair will be free, but after the 1 year period there will be charges applied.
